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Training - Understanding the People Dynamics of Improvement Programmes

3 Days (2 blocks) - Open Access Training

Harnessing the people power during organisational change

"The personal leadership styles, MBTI, PTI, FIRO, are a great addition to the course to give a softer side which can be very thought provoking"
"The presenters did a nice job engaging the group and promoting thought."

Improvement programmes involve making change happen within the organisation. Improvement projects are led by people and implemented by teams that are responsible for delivering added value for the organisation. Every improvement initiative involves managing change and involves people.

Understanding the people dynamics of delivering organisational improvement is therefore essential to achieving improvement objectives. This programme enables students to learn about the essential people skills required for managing change and building high performance teams within the organisation, either during periods of change, or within improvement initiatives.

Course purpose & aims

The objective of the programme is to equip delegates with the knowledge of people dynamics and people skills to enable them to release and focus the huge amounts of latent people energy in the organisation. It turns out that ‘soft skills' are far from soft but in fact lead to bottom line savings and improved business performance.

You will learn how to:

Understand the impact of organisational change on people
Identify where resistance to change comes from
Motivate team members during cultural or organisational change
Help others to accept change
Build on people's strengths and help them overcome their challenges during improvement projects
Improve systems for communication, data gathering, decision making and project structuring
Apply a simple model for building key relationships in the organisation
Identify the differences between working groups, teams and high performance teams
Apply a methodology for developing truly high performing teams

Who is this course for?

Delegates should be change drivers or agents within their organisations and/or people completing Lean Six Sigma programmes who wish to update their people management skills.

This programme is targeted at Black Belts, Understanding the People Dynamics of Improvement Programmes s and Champions, people involved in organisational change, managers wishing to obtain a better understanding of people dynamics within the organisation and individuals wanting to find out how to build high performance teams.

“It is always a pleasure to attend to a course where the tutors have a really high competence and experience about the subject.�?

What does the programme cover?

This course consists of 10 modules, taught over 3 days. It is a practical and experiential workshop for those tasked with managing change during the effective running of Lean Six Sigma and other change projects.

Programme includes:

What happens when people face change?

Harnessing the energy of resistance
Implications of personality preferences on:
Communication
Data gathering
Decision making
Project structuring and completion
Leading project improvement teams
Understanding when high performance teams are needed and how to build them

Team roles for project success

Dangers of over using or under using particular roles
Case study
What motivates people
Building trust and openness between individuals and teams
Building a climate in the organisation for improvement success

The importance of stakeholders

Identifying stakeholders in the improvement process
Stakeholder analysis
Building stakeholder support
Managing the change and improvement process
Action planning

Course structure

The programme is built around the latest thinking on change management and includes practical methods for releasing the energy involved in resistance to change. It uses well established but simple to understand psychological models. Delegates are provided with personal reports to gain insights into their own strengths and challenges.

Before the programme starts, there is a mix of pre-course preparation work - to include reading on individual behaviour and organisational culture - and online questionnaires.

The programme is highly interactive and enables delegates to get the most from people when supervising local improvement projects. All training material will be provided in hard copy folders as well as digitally on CD.

Location, Duration

Our public courses are held both in Birmingham and in London. All of our courses include full documentation in hard and soft copy (PDF files). Lunch and snacks are included.

Why Book a Six Sigma Introduction SigmaPro course?

Here is what we offer...	SigmaPro
Over 20 years experience
All trainers are Certified Lean Six Sigma practitioners
Proprietary course material, developed by experienced Lean Six Sigma practitioners
A detailed explanation of the DMAIC methodology
An introduction to the DMAIC methodology
Mixed class curriculum (lecture, workshops, exercises, group work, etc.)
Personal, competent and free advice at any stage of the educational process